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Do you have questions about the operation of our website or any of our services? Do not worry, it is something that can happen, so in this Help Center we have compiled several frequently asked questions from our customers so that we can solve all the doubts you have in a simple and simple way.
FREQUENTLY ASKED QUESTIONS
It is very simple to buy in TiendaCPU. Just enter the product you want to buy and click on "ADD TO CART"
A smaller screen will then appear where you can select Go to pay for this product and complete the purchase, or continue shopping, to add more products to your cart.
If you decide to "CHECKOUT", it will take you to the order confirmation screen, where you can check your data in the left column and check that everything is correct, choose the payment method in the right column and see the summary of our cart in the center of the screen. Once checked, we activate the box where we accept the terms of service, and click on "BUY NOW".
The next screen will take us to the payment platform, where we will have to enter the data of our card, in the case of having selected the payment by card, or our PayPal account in the event of having chosen that payment method.
In TiendaCPU we have a free express shipping and the shipping estimate is 24/48 working hours for the Peninsula and Portugal and 48/72 working hours for the Balearic Islands. We process and ship orders the same day of the same, as long as it is ordered before 17:00 (Monday to Friday) and before 12:00 (Saturdays).
Still not sure about the shipping estimate? Don't worry, here are several assumptions:
- If I place an order from Monday to Thursday (before 17:00): it is received at 24 hours in the Peninsula and at 48 hours in the Balearic Islands.
- If you place an order on Friday: you will receive it on Monday in the Peninsula and Tuesday in the Balearic Islands.
- If you place an order on a Saturday before 12:00: you will receive it on Monday in the Peninsula and Tuesday in the Balearic Islands.
- If you place an order on a Saturday after 12:00 or on a Sunday: you will receive it on Tuesday in the Peninsula and Wednesday in the Balearic Islands.
If once your order is placed you want more information about it, you can always locate it. To do this we go to the user menu at the top right and click on the link: Locate my order.
You can also access through this link.
Once inside, you must fill out the form with the ID of your order and with the email associated with your account to know where your order is.
If you wish to return a product we are deeply sorry to hear that but do not worry we will help you with your return. To make returns in TiendaCPU you must do the following:
REQUEST RETURN AUTHORIZATION
- Go to the My Account page.
- Select the "My Order History and Details" option.
- In the list of orders placed, select the order you want to return.
- Once inside the order information, go to the bottom and select the product you want to return.
- Please explain the reason for your return.
- Finally, click on " Make a note of authorization return of merchandise"
Once these steps are done, you will receive a confirmation email and another with the instructions for your return.
PREPARE YOUR PACKAGE WITH THE DELIVERY NOTE
When you have requested the return now it would be to pack the item securely (in the original packaging) and include it in the invoice. It is essential that the product is complete and corresponds to the serial number of the product sent.
SEND THE PACKAGE TO OUR FACILITIES
When you have requested the authorization of the return and you have the product well packaged, it only remains to send the product to our facilities. Here we have several assumptions:
- If you want to return a product by withdrawal (because you no longer want the product) it is important to know that you must select the transport company that is most comfortable for you to return the package and you have to bear the shipping costs. In these cases we recommend using the Packlink shipping comparator to see the different shipping companies and select the cheapest one for you.
- If , on the contrary, the return is due to our problem (defect or factory failure), we will collect the package at your home and we will bear the costs. Don't worry, you won't have to pay anything.
IMPORTANT: Once you request the return and it is confirmed, you have 14 days to send the product to our facilities. Once we receive it and check that everything is correct, we will proceed to make the refund, which can take 3 to 12 working days once we receive the package at our facilities. In the event that the product is used or the serial number does not match, we will not be able to return the product and we will send the product to you again.
If you have questions on this page you have more information on how to make a return and if you need more help, contact our Customer Service through one of the following methods:
- Telephone: 952 373 951
- WhatsApp: 637 550 284
- Email: atc@tiendacpu.com
When will I receive my refund?
If you have made a return and have completed all the steps correctly, your refund will be effective within 3 to 12 working days after we receive your package in our warehouses.
IMPORTANT: The amount of the order will be refunded through the same payment method you selected to complete your purchase.
I have not received my order, what do I do?
In TiendaCPU our shipment is express and can take 24/48 working hours.
If after this period of time you have not yet received your order, please contact our Customer Service department immediately:
- Telephone: 952 373 951
- WhatsApp: 637 550 284
- Email: atc@tiendacpu.com
They will gladly help you solve your problem.
I have returned an order and I have no information, what do I do?
The processing of a return is a process that can take a few days. If at this time you still do not have information, contact our Customer Service and they will gladly help you.
- Telephone: 952 373 951
- WhatsApp: 637 550 284
- Email: atc@tiendacpu.com
HELP SECTIONS
ORDER INFORMATION
USER ACCOUNT HELP
WARRANTY AND RETURNS
INFORMATION AND PAYMENT METHODS
Orders
In TiendaCPU we have a free express shipping and the shipping estimate is 24/48 working hours for the Peninsula and Portugal and 48/72 working hours for the Balearic Islands. We process and ship orders the same day of the same, as long as it is ordered before 17:00 (Monday to Friday) and before 12:00 (Saturdays).
Still not sure about the shipping estimate? Don't worry, here are several assumptions:
- If I place an order from Monday to Thursday (before 17:00): it is received at 24 hours in the Peninsula and at 48 hours in the Balearic Islands.
- If you place an order on Friday: you will receive it on Monday in the Peninsula and Tuesday in the Balearic Islands.
- If you place an order on a Saturday before 12:00: you will receive it on Monday in the Peninsula and Tuesday in the Balearic Islands.
- If you place an order on a Saturday after 12:00 or on a Sunday: you will receive it on Tuesday in the Peninsula and Wednesday in the Balearic Islands.
If once your order is placed you want more information about it, you can always locate it. To do this we go to the user menu at the top right and click on the link: Locate my order.
You can also access through this link.
Once inside, you must fill out the form with the ID of your order and with the email associated with your account to know where your order is.
In TiendaCPU shipping costs are totally free, since we do NOT want you to take any surprises when placing the order and see that the price of the cart you have to add the shipping.
Placing an order on TiendaCPU is very simple. The first thing you have to do is have an account in our store. Once registered and logged in, add the products you are interested in to the cart and then confirm order.
You will be redirected to the Checkout page where you will have to fill in the form with your personal data, shipping address and select a payment method you prefer.
What is the status of my order?
To check the status of your order, you have to go to the My Account section then History and Details of my Orders and there you will see the orders you have made in TiendaCPU with your Reference, Date, Total Price, Payment Method and Status.
You can also access that section through this link.
I haven't received my order. What should I do?
In TiendaCPU our shipment is express and can take 24/48 working hours.
If after this period of time you have not yet received your order, please contact our Customer Service department immediately:
- Telephone: 952 373 951
- WhatsApp: 637 550 284
- Email: atc@tiendacpu.com
They will gladly help you solve your problem.
I want to cancel my order. How do I do it?
If you want to cancel an order placed you must contact our Customer Service through the following means:
- Telephone: 952 373 951
- Mobile and WhatsApp: 637 550 284
- Email: atc@tiendacpu.com
IMPORTANT: We may cancel an order placed before we ship it. On the other hand, if we have already sent the order with the corresponding transport company, we can not cancel it, for this the customer should reject the delivery once the delivery person arrives at his home. Even so, if it is before 5:00 p.m., call us and we can cancel the order before sending it.
I have received my order and it comes damaged. What should I do?
If you have received a product that is damaged we are deeply sorry to hear that, but do not worry that we will solve it.
To manage the return of a damaged product you must follow the following steps described in our changes and returns page.
Remember that if you have received a hit package, you must inform us within 5 days of receiving the package so that we can process your claim with the transport company. If after this period of time you have NOT informed us, we can not do anything.
How can I change the shipping address of an order already placed?
If you want to change the shipping address of an order already placed, you must contact our Customer Service using one of the following methods:
- Telephone: 952 373 951
- Mobile and WhatsApp: 637 550 284
- Email: atc@tiendacpu.com
IMPORTANT: You can only change the shipping address before we ship it. If we have already sent you the product we will not be able to modify the address.
What is a refurbished product?
Refurbishedproducts are products that have been returned by our customers within 30 days for some reason of withdrawal. Before being put on sale, these products have been previously analyzed and tuned by our technical team to ensure its proper functioning.
These products are NOT second-hand products, they are products that have been sold and returned by a customer but have NOT been used. Having been unsealed, we cannot sell it as a new product, so they gain the status of refurbished product.
As a final note, these products have a lower price compared to the new product, in addition to having 1 year warranty and being fully functional products.
In TiendaCPU we have different statuses of refurbished products and they are as follows:
- As New: Refurbished As New products are items that have been unsealed and returned by a customer, thereby losing their status as a brand new item. These products have not been used and have usually been returned due to customer withdrawal.
- Damaged Packaging: products refurbished with Damaged Packaging are items in which the box comes with some malformation or is missing any of the plastic bags of the elements inside. These items, not being entirely the same as a new product, become a reconditioned product with damaged packaging but the product itself has no damage.
- Slight Aesthetic Alterations: products reconditioned with Slight Aesthetic Alterations are items that may have a small bump or scratch on any of their parts. These alterations in most cases are almost imperceptible and do not affect at all the correct functioning of the product.
- Missing Accessory: Refurbished Missing Accessory products are items that are missing an accessory included in the product box. These accessories can be cables, brackets, chargers or any other element of the product. In the product sheet we specify what is missing from that product.
- Used Toner or Ink: Products refurbished with Used Toner or Ink are printers that have been used and returned by a customer, usually by withdrawal of the same. In some cases, these products also show signs of use in the packaging but are fully functional 100%.
If you want to know more about this type of products , take a look at our section of refurbished products.
My Account
How can I create a TiendaCPU Account?
Creating an account on our website is very simple! To do this you have to click on the user menu at the top right and in the drop-down menu you give the option to Register. It's that simple!
You can also access the registration page through this link.
How can I change my account details?
To change the personal data of the account in TiendaCPU, you must go to the My Account section and then to Information. Here you can change your Name, Surname, Email and other options.
You can also access through this link.
How can I add or change my shipping address?
If you want to change your shipping address, add a new one or remove an existing one, you must go to the My Account section and click on Addresses. Once inside you can easily manage your delivery and billing addresses.
You can also access through this link.
I forgot my password. What should I do?
Don't panic! If you have lost your password do not worry that you can reset it easily.
To do this you have to go to the user login page and click on the option below Forgot your password? You can also access through this link.
Once this is done you will be redirected to a page where you will have to insert the email with which you registered in TiendaCPU and then receive an email with instructions to reset your password.
How do I view my order history?
To see the history of your orders in TiendaCPU you have to go to the My Account section and click on History and Details of My Orders.
You can also access through this link.
Of course, at TiendaCPU we comply with the Data Protection Act, so all personal information of our customers is fully protected.
If you have more questions about this, you can consult our privacy policy section .
How can I unsubscribe from the Newsletter?
If you want to unsubscribe from our newsletter you can do it in two ways:
- In any email of our newsletter, in the section below you can click on the option "Unsubscribe"
- Another option is to go to the My Account section, then Information and at the bottom remove the verification from the box "Subscription to our newsletter".
I want to delete my account on TIENDACPU. What should I do?
If you would like to delete your TiendaCPU account please contact our customer service so that we can help you with deleting it.
- Telephone: 952 373 951
- WhatsApp: 637 550 284
- Email: atc@tiendacpu.com
Our customer service hours are from Monday to Friday from 09:00 to 14:00 and from 15:00 to 18:00 .
Warranty & Returns
What is TiendaCPU's return policy?
If you need more information about returns in TiendaCPU, on this page you will find all the information about our return policy of our products.
I have made a purchase but my product is defective. What should I do?
Have you made a purchase in TiendaCPU and it turns out that your product is defective? Don't panic, it's something that can happen! But tranquil@ that everything has a solution and we take care of everything.
In order to resolve this issue , contact our Customer Service by one of these means:
- Telephone: 952 373 951
- WhatsApp: 637 550 284
- Email: atc@tiendacpu.com
Our Customer Service team will gladly help you manage it.
For this type of returns, we have 2 cases:
IF YOUR ORDER IS LESS THAN 30 DAYS OLD
In this case we will send you a replacement of the product or the refund.
If after receiving the product we verify that it works correctly, we can do two things:
- Return the product, with the collection and shipping costs to be paid cash on delivery.
- Make the refund, minus the collection costs generated.
IMPORTANT: in order to return the product, remember that you must send it with the original packaging, so we recommend you keep the box at least for the first 30 days.
IF YOUR ORDER IS MORE THAN 30 DAYS OLD
It will be managed with the manufacturer's warranty, in this case contact us to give you more information and help you with the management.
IMPORTANT: Remember that we have 3 years warranty for new products from the date of delivery of the product and 1 year warranty for refurbished products.
How many years of warranty do I have?
In TiendaCPU all our new products have the official manufacturer's warranty, which has a period of 3 years from the date of delivery. In the case of refurbished products, the warranty we offer is 1 year.
IMPORTANT: the product warranty does not include deficiencies caused by negligence, blows or incorrect use of the product.
If you wish to return a product we are deeply sorry to hear that but do not worry we will help you with your return. To make returns in TiendaCPU you must do the following:
REQUEST RETURN AUTHORIZATION
- Go to the My Account page.
- Select the "My Order History and Details" option.
- In the list of orders placed, select the order you want to return.
- Once inside the order information, go to the bottom and select the product you want to return.
- Please explain the reason for your return.
- Finally, click on " Make a note of authorization return of merchandise"
Once these steps are done, you will receive a confirmation email and another with the instructions for your return.
PREPARE YOUR PACKAGE WITH THE DELIVERY NOTE
When you have requested the return now it would be to pack the item securely (in the original packaging) and include it in the invoice. It is essential that the product is complete and corresponds to the serial number of the product sent.
SEND THE PACKAGE TO OUR FACILITIES
When you have requested the authorization of the return and you have the product well packaged, it only remains to send the product to our facilities. Here we have several assumptions:
- If you want to return a product by withdrawal (because you no longer want the product) it is important to know that you must select the transport company that is most comfortable for you to return the package and you have to bear the shipping costs. In these cases we recommend using the Packlink shipping comparator to see the different shipping companies and select the cheapest one for you.
- If , on the contrary, the return is due to our problem (defect or factory failure), we will collect the package at your home and we will bear the costs. Don't worry, you won't have to pay anything.
IMPORTANT: Once you request the return and it is confirmed, you have 14 days to send the product to our facilities. Once we receive it and check that everything is correct, we will proceed to make the refund, which can take 3 to 12 working days once we receive the package at our facilities. In the event that the product has signs of use or the serial number does not match, we will not be able to accept the return and we will send you the returned product with the shipping costs to be paid cash on delivery.
If you have questions on this page you have more information on how to make a return and if you need more help, contact our Customer Service through one of the following methods:
- Telephone: 952 373 951
- WhatsApp: 637 550 284
- Email: atc@tiendacpu.com
I have returned an order but I have no information. What should I do?
The processing of a return is a process that can take a few days. If at this time you still do not have information, contact our Customer Service and they will gladly help you.
- Telephone: 952 373 951
- WhatsApp: 637 550 284
- Email: atc@tiendacpu.com
Can I return a product I no longer want?
Of course! You have 30 days to return your product if you no longer want it. In these cases you as a client must select the transport company that is most comfortable for you and send the package to our facilities. It is important to know that being a withdrawal you must bear the shipping costs.
We recommend you use the Packlink shipping comparator to see the different shipping companies and select the cheapest one for you.
Remember that to make a return, the product must be unused and the serial number must match the product we have sent you.
IMPORTANT: Once you request the return and it is confirmed, you have 14 days to send the product to our facilities. Once we receive it and check that everything is correct, we will proceed to make the refund , which may take 3 to 12 working days once we receive the package at our facilities. In the event that the product is used or the serial number does not match, we will not be able to return the product and we will send the product to you again.
WARNING: Personal hygiene items are only returned in case of defect or if it is sealed, as you have received.
When will I receive my refund?
If you have made a return and have completed all the steps correctly, your refund will be effective within 3 to 12 working days after we receive your package in our warehouses.
IMPORTANT: The amount of the order will be refunded through the same payment method you selected to complete your purchase.
Payment Methods
What payment methods are there in TiendaCPU?
In TiendaCPU we want our customers to have the greatest possible ease to make their purchases, that is why we offer the following payment methods:
- Payment by Credit or Debit Card VISA or MASTERCARD
- PayPal
- Bizum
- Wire transfer
- cash on delivery
- Financing with Aplazame.
Once you add your products to theshopping trolleyYou can select thePayment methodthat you want to complete your order.I've had a problem with payment. What should I do?
If you've had a problem with your payment, don't worry. The first thing you should do is make sure that the data entered is correct, remember that if you make a payment by card or Aplazame, you must have sufficient funds in your account.
If after verifying all of the above correctly the problem continues, contact our Customer Service:
- Telephone: 952 373 951
- WhatsApp: 637 550 284
- Email: atc@tiendacpu.com
Don't worry, we'll help you with your problem as quickly as possible.
How do I pay by Bank Transfer?
Paying by bank transfer in TiendaCPU is very easy. Just add the products you want to buy to the cart and select the payment method of "Bank Transfer". When you have completed the purchase you will receive an email with all the necessary information for you to make the payment by bank transfer to any of our accounts.
Once the payment is made , remember to send a copy of the proof of the transfer to our email administracion@tiendacpu.com so that we can validate it and once we receive the income we can send you the order as quickly as possible at home.
IMPORTANT: When placing the order by transfer you have only 5 days to place it or your order will be automatically canceled.
Financing your order with TiendaCPU is very simple. To do this you have to add the desired products and in the cart select the payment method of Aplazame, which is the financial one with which we collaborate.
When you have selected this payment method, a pop-up window will open where you will be redirected to the Aplazame system where you will have to put all your personal data, payment method and select the financing you want. Once they have validated your data, the payment and register the purchase in their system, the order will be completed and we will send it home as soon as possible.
Do you charge surcharges when paying with PayPal?
Yes, being an external service to us, PayPal charges a small surcharge when using your service. Remember that this surcharge is not included in the final price of the product, but as an extra expense when placing the order in order to offer you the best price.
Do you charge surcharges when paying cash on delivery?
As our shipping costs are completely free, in the case of paying cash on delivery, a surcharge equivalent to 2% of the value of the product or products will be charged , due to the management of the transport company.
Need more help?
If with our Help Center we have not managed to solve your problem do not worry, contact us through one of these contact methods, we will be happy to help you.
CUSTOMER SERVICE HOURS
(Mon-Fri 09:00 to 14:00 - 15:00 to 18:00)
TELEPHONE SUPPORT
Contact form
In compliance with the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 and Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights, we inform you that the data provided by you will be processed by CPU GLOBAL SALES S.L. with CIF B93491173, with address at CALLE MANUEL FRANCO CUBEIRO, 15, POLÍGONO EL PINILLO, TORREMOLINOS 29620 MALAGA in order to provide the requested and / or contracted service, perform the billing thereof. The legal basis for the processing of your data is the execution of the service contracted and / or requested by you. The prospective offer of products and services is based on the consent requested, without in any case the withdrawal of this consent conditions the execution of the contract. The data provided will be kept as long as the commercial relationship is maintained or during the years necessary to comply with legal obligations. The data will not be transferred to third parties except in cases where there is a legal obligation. You have the right to obtain confirmation about whether CPU GLOBAL SALES S.L. is treating your personal data and therefore you have the right to exercise your rights of access, rectification, limitation of treatment, portability, opposition to the treatment and deletion of your data as well as the right to file a claim with the Control Authority by writing to the postal address mentioned above or electronic RMA@TIENDACPU.COM attached a copy of the DNI in both cases.